Question 1

Is the free plan really free forever?

Accepted Answer

Yes. The Free plan has no time limit and requires no credit card. You get 1 workspace, 1 board, and up to 3 cards — enough to try everything solo. Upgrade only when your team grows.

Question 2

How does annual billing work?

Accepted Answer

Annual plans are billed once per year per workspace. You pay for 10 months and get 12 — effectively 2 months free compared to monthly billing. You can switch billing periods anytime from your workspace settings.

Question 3

Can I collaborate with my team on the free plan?

Accepted Answer

Real-time collaboration (multiple members on the same canvas) starts from the Starter plan. The Free plan is designed for solo use with 1 seat.

Question 4

What are AI meeting note credits?

Accepted Answer

Paste a meeting transcript and AI instantly extracts action items and creates tasks on your board. Each meeting uses 1 credit (transcripts up to 90 min). New Pro and Max workspaces get 2 credits; annual plans get 4 credits.

Question 5

Can I cancel anytime?

Accepted Answer

Yes, cancel anytime from Workspace Settings → Billing. Your workspace stays on the paid plan until the end of the current period, then automatically downgrades to Free — no data is lost.

Question 6

How does pricing work if I have multiple workspaces?

Accepted Answer

Each workspace has its own plan and billing. You can have a Pro workspace for your main team and a Free workspace for a side project. Plans and limits apply per workspace, not per account.

Question 7

Do you offer refunds?

Accepted Answer

We don't offer refunds for partial periods, but you can cancel before your next renewal to avoid future charges. If something went wrong on our end, reach out to us at hello@is.team and we'll make it right.

Question 8

What happens to my data if I downgrade?

Accepted Answer

Nothing is deleted. If your workspace exceeds the free plan limits after downgrading, existing boards and tasks remain accessible but you won't be able to create new ones until you're within the limits again.

Question 9

Can I import tasks from Jira, Trello, or Notion?

Accepted Answer

Not yet, but it's on our roadmap. For now you can manually recreate your boards — most teams find the fresh start helpful. Reach out if you need help migrating.

Question 10

Is my data secure?

Accepted Answer

Yes. All data is stored in Google Cloud (Firebase) with encryption at rest and in transit. We follow industry-standard security practices including session-based authentication, rate limiting, and regular security audits.

Question 11

Do you support SSO or SAML?

Accepted Answer

Not at this time. We support email/password and Google sign-in. SSO/SAML is planned for a future enterprise tier.

Question 12

Can I use is.team offline?

Accepted Answer

is.team works best with an internet connection for real-time sync. If you briefly lose connectivity, your changes are cached locally and automatically synced when you're back online. The desktop timer app also queues time entries while offline.

Question 13

How do AI features use my data?

Accepted Answer

AI features (task assistant, workflow planner, meeting notes) process your input on-demand and don't store or train on your data. See our AI Supplementary Terms for full details.

Still have questions?

FAQ